Returns & Refunds

Exchanges & Returns

At fitphyt, we're here to help you find your best fit! We offer free size exchanges within 30 days. We also offer full refunds within 30 days on full-priced items. Please visit our Returns Centre to request a hassle-free, prepaid exchange or return.

If for any reason, you have a change of mind about an item you have received, fitphyt will happily accept returns on all full-price items for a refund, or exchange to the same value as purchased. Please note items purchased on sale/discount can be returned for a store credit or swapped for a different item. We do not offer refunds on sale items.

Please note, this is only applicable for clothing items still within 30 days of arrival, providing that the product is:

- Unworn and returned in the original condition

- Have all tags, and stickers attached

- Include the original packaging, without postal labels

Please note that all items purchased during sales periods may be exchanged as per our usual exchange policy, or returned for a store credit (fitphyt E-Gift Card) to the value of the item(s) purchased.

fitphyt will pay all freight and associated shipping charges to return the item. Items will be inspected upon receipt, and store credit and/or refunds will only be processed once the inspection is completed.

Sales Periods

Please note that all items purchased during sales periods may be exchanged as per our usual exchange policy, or returned for a store credit (fitphyt E-Gift Card) to the value of the item(s) purchased.Please note that during sales periods, E-Gift Cards and fitphyt Gift Vouchers may be applied at checkout. Please note that additional discount codes may not be valid for the time of the sale.

To guard against fraud, abuse, and misuse of our refund and exchange policy, we may deny returns based on a change of mind if we detect a pattern of unreasonable or excessive returns. Additionally, we reserve the right to limit or refuse any future transactions from you.

Refunds

Please note that we offer free returns on full-priced items only. Please note that all items purchased during sales periods may be exchanged as per our usual exchange policy, or returned for a store credit (fitphyt E-Gift Card) to the value of the item(s) purchased. We do not offer refunds on sale items.

Please note that during sales periods, E-Gift Cards and fitphyt Gift Vouchers may be applied at checkout. Please note that additional discount codes may not be valid for the time of the sale.

Warranty

If you consider your item to be faulty, please contact our customer services team via email at hello@fitphyt.com. We will then be in contact with you to discuss your warranty claim and arrange reimbursement or replacement.

Once your return has been received and processed, you will receive an email from, fitphyt, with either an invoice for a new item or a gift card code.

If you have any further enquiries regarding our returns policy, please email hello@fitphyt.com.